Shipping & Return Policy

At eFishMox, we are committed to providing fast, reliable service and ensuring you receive your order as quickly as possible. Please review our shipping and return policies below carefully.

Shipping Policy

1. Free Shipping

We offer FREE standard shipping (USPS Ground Advantage) on all qualifying domestic orders.

2. Shipping Options & Estimated Delivery Times

We offer several shipping options at checkout to fit your needs:

• USPS Ground Advantage (Free Standard): 3 – 6 business days

• Expedited Shipping (FedEx 2-Day): 2 – 3 business days (Additional fee applied at checkout)

• Overnight Shipping: 1 – 2 business days (Additional fee applied at checkout)

Note: Delivery estimates begin once the order has been dispatched by the carrier. Weather delays or carrier disruptions are outside of our direct control.

3. Same Business Day Shipping

Orders placed before 2:00 PM CDT on business days (Monday through Friday, excluding federal holidays) ship out the same business day. Orders placed after 2:00 PM CDT or on weekends/holidays will ship the following business day.

4. Bulk Shipments

Delivery times and shipping costs for bulk orders may vary depending on weight, dimension, and destination. For custom shipping quotes, freight arrangements, or bulk purchase inquiries, please contact us directly at sales@efishmox.com.

5. Address Accuracy & Carrier Issues

• Address Errors: Customers are responsible for verifying that the shipping address provided at checkout is accurate. eFishMox is not responsible for packages shipped to incorrect or incomplete addresses supplied by the buyer.

• Lost or Stolen Packages: Once a package has been marked as "Delivered" by the shipping carrier, eFishMox is not liable for stolen packages. If your tracking indicates delivery but you cannot locate your package, please check with neighbors, building management, or contact the carrier directly to file a claim.
  
  
  

Refund & Return Policy

Because our products fall under pet health, safety, and supplement guidelines, strict standards are enforced to ensure product integrity and customer safety.

1. Return Eligibility & Timeframe

• You may request a return up to 14 days (2 weeks) after delivery.

• Unopened & Unused Only: Due to pet health regulations, safety compliance, and the nature of pet health/supplement products, we strictly cannot accept returns for opened, used, or unsealed products.

• Damaged or Incorrect Items: If your order arrives damaged, defective, or if you received the wrong item, we will accept the return/exchange regardless of the standard limitations. Please contact us within 48 hours of delivery with photo evidence of the damaged or incorrect item so we can promptly issue a replacement or full refund.

2. How to Initiate a Return

1. Email sales@efishmox.com with your Order Number, reason for the return, and clear photos (if claiming damage or an incorrect item).

2. Once your request is reviewed and approved, our support team will provide you with return instructions and the designated return address.

3. Packages sent back without prior authorization from our team will not be eligible for a refund.

3. Return Shipping Fees

• Standard Returns: Customers are responsible for paying the cost of the return shipping label for discretionary returns (e.g., ordered by mistake, no longer needed).

• Damaged or Incorrect Orders: If the return is due to an error on our part or a product damaged in transit, eFishMox will provide a prepaid shipping label at no extra cost.

4. Refund Processing

• Once your return is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.

• Approved refunds will be credited back to your original payment method within 5 to 7 business days (processing times may vary depending on your financial institution).

• Shipping fees for expedited/overnight upgrades are non-refundable unless the return is due to our error or a damaged shipment.
  
  
  

Questions & Customer Support

If you have any questions regarding shipping, returns, or order tracking, please reach out to us:

• Email: sales@efishmox.com