All purchased items are normally shipped one to two business days after receipt of the cleared payment. We currently do not ship on Saturdays, Sundays or National holidays.
How much are Shipping & Handling Charges? We provide FREE SHIPPING on many products to the 48 contiguous states. We also offer free shipping on orders over $49. If an item doesn’t indicate free shipping the costs are calculated on item’s shipping tab based on your zip code and the item’s shipping method.
How will I know when my item shipped? We will notify you via email with your shipping notification once your order has shipped. If your email address is out of date, take a moment to update it so you won't miss any of our notifications.
How will my item ship? Most of our items ship UPS, Fedex or USPS For large or bulky merchandise we ship using freight carriers who specialize in such items.
Where do you ship to? Shipping is available to physical addresses in the contiguous United States only – for shipments to Hawaii, Alaska, and Puerto Rico additional shipping charges apply. We ship to APO/FPO addresses or P.O. Boxes.
Is the product new? All of our products are new, current merchandise in the original packaging.
How come I have not received a response to my weekend email? We are open normal business hours Monday – Friday 9 AM. to 5PM Central Standard Time. Emails sent during the evening, weekend or a holiday, may not be responded to until the next business day.
Can I cancel my order? Yes, you can cancel an order until it ships from the warehouse. If it hasn't shipped yet, we will cancel the order and give you a full refund. If the order has already shipped, you can return the product under our standard return policy.
What payment methods are accepted? We accept Visa, Mastercard, Discover, & American Express. If you have any questions, please call! Customer service is ready to help at 1-816-974-2381
Do I pay sales tax? Only customers in Missouri & Florida pay sales tax.
What if I want more than one of an item? For most products, we have more than one available. Feel free to stock up!
What if my product is out of stock or discontinued? We do our best to make sure products are in stock and ready to ship. However, occasionally products become out of stock or discontinued before we can update the listing's availability. We will update you if this happens. If the item is out of stock, you can either keep the order or cancel it for a full refund.
I sent payment. Did you receive it? You will receive an order confirmation e-mail from us when your payment has cleared.
Returns
What is your return policy? We strive to achieve 100% customer satisfaction by providing top quality products. We realize, however, that sometimes a product is not exactly what you expected. If you wish to return an item within 30 days of your receipt of the item, you will receive a refund of the purchase price. All returned merchandise must be unused in original condition and original packaging. Shipping charges are not refundable. A 15% restocking fee is charged. Of course if it's our error we pay for return shipping and replace your product for free.
All product returns require a Return Merchandise Authorization number (RMA #). Please contact us to receive your RMA # before returning an item. We recommend that you fully insure any item(s) that you return to us.
I am awaiting a refund. When will I receive it? All refunds are issued once your return is delivered and inspected. Refunds are credited to the payment method used at the time of purchase. The credit card processor may take to 5 days to process the refund before it shows on your statement.
